Shipping & Return

ALL ORDERS ARE MADE UPON ORDER AND ORDERS REQUIRE PRODUCTION TO BE COMPLETED BEFORE FACTORING IN THE SHIPPING TIME FRAMES PROVIDED BELOW. 

ONCE AN ORDER HAS COMPLETED PRODUCTION, OUR EUROPE ORDERS ARE DELIVERED BY THE AMAZING TEAM AT DHL. ALL EUROPEAN EXPRESS DELIVERY ORDERS WILL BE DELIVERED APPROXIMATELY 2-3 WORKING DAY AFTER THE DISPATCH DATE. DELIVERY INCLUDES TRACKING DETAILS AND REQUIRES A SIGNATURE UPON ARRIVAL. 

INTERNATIONAL TAXES & DUTIES 

PLEASE NOTE KAINDI CAN NOT TAKE RESPONSIBILITY FOR DELAYS DUE TO CUSTOMS CLEARANCE. UNFORTUNATELY THIS IS BEYOND OUR CONTROL. ORDERS DO NOT INCLUDE POSSIBLE TAXES AND DUTIES WHICH MAY BE APPLIED BY CUSTOMS AUTHORITIES ON DELIVERY INTO YOUR COUNTRY. IMPORT DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. IF YOU FAIL TO COMPLY WITH CUSTOMS AND CONSEQUENTLY THE PARCEL IS RETURNED TO KHANUM’S YOU WILL BE LIABLE FOR THE ADDITIONAL FEES CHARGED FOR RETURN AND RE-DELIVERY. 
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FOR MORE INFORMATION ON WHAT DUTIES AND TAXES MAY BE PAYABLE BY YOU PRIOR TO THE DELIVERY OF YOUR PARCEL, WE STRONGLY RECOMMEND CHECKING YOUR LOCAL CUSTOMS WEBSITE OR CONTACTING THEM DIRECTLY PRIOR TO PLACING YOUR ORDER.